FAQ
When will my order be delivered?
We ship worldwide. All Aerohaus products are made to order, which means each item is printed and prepared especially for you after your purchase. This allows us to reduce waste and ensure premium quality — but it does mean shipping takes a little longer than mass-produced retail items.
Printful Production Time:
Orders are typically produced within 2–5 business days.
Shipping Time (after production):
• USA: 3–7 business days
• International: 5–15 business days
You’ll receive a confirmation email after ordering, followed by a tracking email once your order ships.
We appreciate your patience — great things are worth the wait ✈️
Can I return my product?
At Aerohaus, every item is made to order just for you. This allows us to reduce waste and deliver high-quality products crafted specifically for each customer. Because of this, all sales are final and we do not offer refunds or returns for change of mind or incorrect sizing.
However — if we made a mistake, we’ll always make it right.
If your item arrives:
- Damaged
- Misprinted
- Or incorrect from what you ordered
We will gladly send a free replacement.
Just reach out to us within 7 days of delivery at:
support@shopaerohaus.com
Please include:
- Your order number
- A photo of the issue
Once we receive your message, we’ll take care of the rest.
Thank you for supporting made-to-order production
We truly appreciate your patience while your item is created and shipped. Great things are worth the wait — and we’re honored to be part of your journey.
Clear Skies. No Limits. ✈️💙
I would like to speak with the customer service. How can I get in touch?
You can email, chat, and call us.